At H&H Store Canada, we want you to be completely satisfied with your purchase. This Return and Refund Policy outlines our guidelines for returns, exchanges, and refunds to ensure a smooth shopping experience. By making a purchase from our website (handhstore.ca), you agree to the terms below.
1. Returns and Exchanges
1.1. Eligibility for Returns
You may be eligible for a return or exchange if:
You notify us of your intent to return or exchange within [X] days of receiving your order.
The item is in its original condition, with all tags, labels, and packaging intact.
The item has not been used, washed, or altered.
1.2. Non-Eligible Items
Certain items are non-returnable, including:
Items marked as final sale.
Personalized or custom-made items.
Perishable goods.
Health and personal care items (e.g., bedding items that have been used).
2. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
Contact our customer support team at info@handhstore.ca with your order number, details of the item you wish to return or exchange, and the reason for the return.
Our team will provide you with instructions on how to return the item, including the return address.
Ensure that the item is securely packaged to prevent damage during transit.
3. Refunds
3.1. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 7 business days.
3.2. Return Shipping Costs
You are responsible for the cost of return shipping, except in cases where the return is due to an error on our part or a defective product.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@handhstore.ca. We will arrange for a replacement or refund, including any applicable shipping costs.
5. Cancellations
If you wish to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request. However, if the order has already been processed and shipped, you may need to follow our return policy.
6. Contact Us
If you have any questions or need further assistance regarding our Return and Refund Policy, please contact us at:
